Customer Experience

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How to avoid wrecking your value proposition

Your value proposition gets stronger or falls apart in the hands of the least skilled or least empowered person in your organization.

How do you solve problems in business?

With a risk-based and iterative approach to solving, an individual or team can make adjustments and avoid burnout from stress and fear.

Please stop using privacy policies to steal from customers

Companies that are up-front about what they're doing with customer data are more trustworthy than those who hide things in the fine print.

Purpose vs. Quota

A strategy for more effective connection with prospects As we approach the end of another quarter, how is your revenue pipeline shaping...

Falling down doesn't help you win

Why your whole team needs to be remarkable I loved to run when I was a kid. It was fun to race down the sidewalk while dad called out how...

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